Friday, 28 April 2017

What to Expect from a LUSH Interview & Recruitment Evening (Part 1)


I went to a recruitment evening at my local Lush Spa in Cardiff tonight. I had absolutely no idea what to expect, what to wear etc and it gave me so much anxiety in the build up, so I thought I would share my experience to hopefully help someone else! (FYI - dress was suuuuper casual and full of different styles which was great. Definitely wear something that reflects your personality and style and that you feel comfortable in).

I couldn't believe how LONG the queue was for the recruitment evening. Easily 120 people long and it snaked all along the high street. I couldn't decide whether that made me more or less anxious because it felt less "intimate" which is a good thing, but also the thought of having to do horrible group role plays in front of stranger and aaaall that competition was very nerve wracking. Especially because the majority of people were paired up in little groups of friends.

When we were let in to the shop around 7.30pm we all squeezed in and gathered around the manager who gave a little talk where she shared what she expected from us in terms of hours to be worked, permanence and the right attitude. We then split up into maybe 10 smaller groups and were assigned to different "areas" of the shop with a member of staff where we were given some  demonstrations of products, which I think most of us had seen a thousand times. I'm still not sure what the point of that part was because it took around 40 minutes. I think it was to show us how they showed and explained products, but considering that wasn't part of our interview maybe it was a little premature.

We then had to find a stranger to pair up with for the rest of the interview, with the intention of finding their perfect product. We had to ask lots of open questions to determine their skin type or favourite smells or their problem areas. This didn't seem to be observed in any way so I wouldn't worry too much about this bit - just try and genuinely learn about your partner.

I've got to be honest, here. I was lucky that my partner said she wanted a cleanser that was also moisturising and suitable for sensitive skin. I knew straight away that Ultrabland was perfect because I have used it. If I didn't know about the products as much as I do or if she had asked for a skin type or fragrance that I don't know about then I might have found this really difficult. They say you don't need to know about Lush products and ingredients, but I don't know what I would have done if I wasn't a Lush nerd...

We then had to queue for a REALLY long bloody time (like 45 minutes) for have our little one-on-one interview in which we had to explain why we picked the product we picked and talk a little about ourselves.  It was super informal and friendly so don't panic about being all profesh. I knew exactly why I picked mine and knew a little about the ingredients so I didn't find that too difficult. I think the most important thing is to be friendly, be confident and be yourself. The girl and I had a laugh about shoes and products and I talked to her like a friend which I think went down well. If you're a good fit for the company, they will know straight away. Even if your product knowledge isn't strong.

I was lucky to be invited for a trial shift which is the next stage of the interview. I'll do a little part two on this once Saturday has been and gone - I think that's the hard and scary bit. Wish me luck, guys!!


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2 comments

  1. This will come in handy if I ever try and work at Lush (possibly next year sometime) so thank you and good luck for your trial shift!

    Marbl☾☽Moon

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  2. I missed the Cardiff recruitment evening as I was away until the Tuesday evening 😭😭 Lush would honestly be my dream job. Well done you!! I'm sure I'll see you in Queen Street soon 😂😂

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